Refund policy
At Mochaloom, your comfort matters to us. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To qualify for a return:
-
Item must be unused
-
In original condition
-
In original packaging
For hygiene reasons, worn or washed sleepwear cannot be returned.
Non-Returnable Items
-
Final sale items
-
Gift cards
-
Items damaged through misuse
Refunds
Once we receive your return and inspect it, we’ll notify you.
If approved, your refund will be sent to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours of delivery and we’ll make it right.
How to Start a Return
Email us at contact@mochaloomwear.com with:
-
Your order number
-
Item name
-
Reason for return
Mochaloom
Email: contact@mochaloomwear.com
Website: mochaloomwear.com